COMPLIANCE IS KEY
Magnet Solutions strictly adheres to the standards set by the Professional Practices Management System ™ (PPMS), determined by the Association of Credit and Collections Professionals™ (ACA). The PPMS standards require ongoing and comprehensive review, acting as a basis for continuing education and improvement.
Compliance is also maintained with the help of our technical capabilities. Our industry-leading technology allows our managers to assess our team members in real time, allowing for personal and comprehensive quality reviews with our Personal Account Representatives. With call monitoring and recording, we can continually improve patient communications and solve any conflicts that arise. These tools allow us to track keywords that indicate patient concerns and listen back on specific conversations when conflicts arise to reach resolution faster and with the patient’s well-being as a priority.
To stay on the cutting edge of the healthcare receivables industry we take an active role in several key associations and organizations. Magnet Solutions is firmly engaged with the organizations below, while holding leadership roles on the council of delegates for the ACA, and the board of directors for the Nebraska Collector Association (NCA). These memberships allow us access to industry leading professionals, best practice solutions, and priceless relationships. We are proud to maintain active membership and leadership in the organizations below.