Patient Account Representative 

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About Us: 
At Magnet Solutions, we pride ourselves on delivering exceptional service to our healthcare clients and their patients. As a Patient Account Representative, you’ll be the voice of compassion and clarity, guiding patients through their billing inquiries and helping them find solutions with empathy and professionalism. 

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What You’ll Do: 

• Serve as a liaison between patients and healthcare providers regarding billing inquiries. 

• Manage inbound and outbound calls with a focus on delivering exceptional customer service. 

• Resolve patient concerns related to insurance, billing, and account balances. 

• Maintain and update patient account records, ensuring accuracy and confidentiality. 

• Work with the patient to understand their financial needs and find a payment option that works best for them. 

• Perform billing functions such as collecting payments, arranging payment plans and follow up on inadequate payments. 

• Uphold compliance with state and federal regulations and client-specific policies. 

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What We’re Looking For: 

• High school diploma or equivalent preferred 

• Experience in medical billing or a related field preferred, but willing to train the right individual.  

• Strong communication, organizational, and customer service skills. 

• Ability to work independently and thrive in a fast-paced environment. 

• Proficiency in Microsoft Office Suite and data entry systems 

• A positive, team-oriented attitude and a commitment to excellence. 

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Why Join Us? 

• Be part of a mission-driven team that values integrity, empathy, and growth. 

• Enjoy opportunities for professional development and advancement. 

• Make a meaningful impact on the lives of patients and their families. 

• Magnet Solutions fosters an uplifting team-oriented environment that has earned us recognition as one of the Best Places to Work four (4) years in a row.  

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Job Type: Full-time – 40 hours per week 

Schedule: 

• Monday to Friday 

Benefits: 

• Medical Insurance  

• Company cost share of premiums after 60-days  

• Simple IRA  

• Match 3% of salary after 1 Year  

• Paid time off 

Perks: 

• Weekends off  

• Steady Flexible Schedule  

• Contests, Prizes and Incentives  

• Attendance Bonus -$100 Monthly  

• Employee Recognition Program 

• Employee Referral Program 

Physical Requirements: 

• Prolonged periods of sitting and computer use.